SHIPPING AND DELIVERY
1. All orders are inspected before shipment for any damages.
2. We’ll get your order shipped to the job site or to your home/office address as mentioned o your order..
3. Shipping address cannot be changed, however order can be cancelled and changed to the new address under a fresh order.
4. All pallet deliveries are by default curbside without a guaranteed date of delivery. Most of our orders gets delivered with in 7 to 10 business days.
5. At Tilelelo.com, we work with all leading LTL freight companies to get you the best discounted rates.
6. We try our best to get your order delivered on time. However, the dates given are an approximation and can change based on different situations.
7. com ships its products to customers anywhere in the United States.
8. Stone products are very heavy which makes these products more expensive to ship when compared to other items you can purchase online like clothing, electronics, etc. Depending on the size and weight of your order, our integrated technology determines which method of shipment will be used. Items can both be delivered to residential or commercial addresses.
9. Whoever is accepting the delivery must inspect the material and note any damage on the delivery slip before the driver leaves. Also, send the pictures of damaged products to info@tilelelo.com within 2 hrs. of delivery. You need to make sure that the order is inspected when delivered. If you are not going to be the one accepting the order, you have to make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged material, it must be noted on the paperwork for us to issue replacement material to you and for us to be properly reimbursed by the trucking company. If there is any damaged material, we will immediately reship your replacement for this material, as long as it was noted in the paperwork.
Delivery Options:
UPS Ground – Recommended for orders less than 20 sq ft.
Please Note –
1. We do not recommend this type of shipping for 12″ Tiles and Above since they have a high chance of breakages, which are not covered under insurance/replacement.
2. These deliveries are made without signature and can be left at your front porch/door etc. If you want a ‘Signature Required’ service kindly let us know in advance. This entails additional fees from UPS, and they will not deliver until someone is available to sign. Not selecting “Signature Required’ in your order authorizes us / our partner carriers to leave the shipment on your front door.
3rd Party Trucking Company options:
Residential Delivery by Freight Company:
Delivery at home – Curb-side residential delivery “with liftgate” is cost-effective.
Order is shipped from our warehouse, via a Third-Party Trucking Company (30′-50′ Trailer, depending on order), lowered down to your curbside/driveway using a liftgate. You and your helpers move your order indoors to your garage or house.
If a customer chooses his freight carrier for shipping or requests Tilelelo to ship material through a certain carrier, Tilelelo.com does not take any breakage responsibility for breakage. In this scenario, the customer has to buy replacement tiles and pay for the shipping of replacement tiles. Also in this scenario order can not be returned or replaced.
Residential Delivery “Inside” by Freight Company
Most of our freight companies do not provide this service in COVID. If you still need this service, put a special note, email us or call us, and we will find the carrier who can assist us with this service. If we are able to provide this service, please note below
– If you don’t expect to have help on the arrival day or have a large staircase you could invest in this service. This has an added cost to the above-mentioned curbside delivery and is offered only by request of the customer before placing the order.
– Order is shipped from our warehouse, via Third-Party Trucking Company (30′-50′ Trailer, depending on order), Lowered down to your curbside/driveway using liftgate, Trucking company representative move your order indoors to your garage or house
Commercial Delivery by Freight Company
– If you are receiving your order in a commercial location that has a loading dock and unloading equipment i.e. forklift, pallet jack, then it’s advisable to use this cost-saving service.
– Order is shipped from our warehouse, via Third-Party Trucking Company (30′-50′ Trailer, depending on order), The truck is backed onto a loading dock from where your warehouse staff could pull the order.
Pick Up at the Carrier Terminal (“Terminal Pickup”) – You could pick up the goods from the Freight carriers’ pick-up terminal (Closest to your address). This is recommended if the Jobsite is still under construction with no direct access or you have a very congested driveway/curbside. We can provide you with the address at the time of order (Please contact us) so you can decide if this option works for you. This option can help buyers obtain huge savings on the shipping costs of the materials ordered.
Order is shipped from our warehouse, via Third-Party Trucking Company (30′-50′ Trailer, depending on order). The trucking carrier will contact you once the order is ready to be picked up. You would require a valid form of identification and a vehicle capable of handling the weight/length of your order/pallet. Pallet needs to be transported from their warehouse intact.
It is the customer’s responsibility to state the correct Delivery Conditions (Residential vs. Commercial and Liftgate Delivery) at the time of the order. If the carrier that is used to ship the order charges for any additional conditions not stated on the order, Tilelelo.com reserves the right to bill the customer for those charges upon providing proper documentation of those charges.
Container Load Orders – Large orders over 4,000 sq ft will attract a much-negotiated freight/shipping charge. Please contact us so our team can work with you and offer the best shipping rate and also a competitive product price.
For all your purchases, please contact us for delivery arrangements. (Buyers need to contact Tilelelo.com and confirm their names, delivery addresses, and contact phone numbers for the proper and timely delivery of their orders. All info can be sent to mail us along with the item listing number